Personal

Flood defences funding gives cause for concern.

Steve Broughton takes a long hard look at the detail behind the government's spending plans on UK flood defences and does not like what he finds. However, despite the spin, he believes there are some grounds for optimism.

Who will foot the bill?

Laurie Kamaiko reviews the mountain of insurance litigation that has arisen since the events of 11 September.

Finding the key to customer retention.

A healthy client base provides the foundation of any successful business, but you cannot hang onto customers by force. Customer retention and its monitoring has become increasingly sophisticated, as Hugo Cranmore discovers.

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