Association of British Insurers (ABI)

Credit hire: Improving the engagement

The credit hire industry has traditionally had a rocky romance with insurers. Sam Barrett looks at what has gone wrong and how the two sides can reconcile their differences.

Mobile phone insurance: We've got your number

Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.

Comment - RTA scheme extension: Desirable data

After a year in operation, the RTA claims process is coming under scrutiny to determine whether it is actually working. Tim Wallis explains why statistical analysis is useful and desirable, but also difficult, at this stage.

Postbox: Mediation is a viable alternative

The various debates surrounding the future of referral fees and the resulting impact on the costs of insurance — 'TSC re-opens premiums inquiry as referral fee furore escalates' and 'Referral fees a 'red-herring', claims CSC' - overshadow the fact that…

Roundtable - Claims: The claims game

The expert panel at our recent roundtable on the claims process got their teeth into technology and staffing issues, how to tackle fraud and the impact of telematics. Leigh Jackson reports.

Referral fees: End of the affair?

Despite recent calls for a ban on referral fees, the government must weigh up the wider considerations and consequences of its actions, explains Leigh Jackson.

F&L quits ABI over Jackson support

Financial & Legal has become the latest legal expenses insurer to resign from the Association of British Insurers in protest against the trade body's support of the Jackson Review.

Editor's comment: Referral fees witch hunt

Well, it was bound to happen sooner or later: public outrage at referral fees and the "gobsmacking" practice of insurers making money from passing on details of claimants to personal injury solicitors. Few, however, would have put money on it emanating…

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