Human touch is essential for frictionless digital claims
As providers push ahead with end-to-end digital claims, Irene Davies-Foo, head of operations projects at loss adjusters Woodgate & Clark, considers the points in the process when human contact is required.
In the drive for greater efficiencies, enhanced service levels, and quicker resolutions, insurance claims are becoming more automated, less human.
As the claims process shifts towards end-to-end
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