Big Interview: Rachel Lam, ombudsman director, FOS
Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
Rachel Lam had been at the Financial Ombudsman Service for more than a decade when she took on the role ombudsman director for insurance at the start of 2023.
After a few years of Covid causing wings
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