Watch Zurich, Allianz, Markel, Guidewire and SS&C discuss claims inflation
The industry is facing the brunt of rising inflation across most lines of insurance as carriers see claims expenses mounting.
With the economic outlook unlikely to improve for some time, insurers need to take steps now to tackle this crisis.
However, meeting higher customer expectations poses fresh challenges, as claimants demand faster and more transparent resolution.
This is the topic of an upcoming Insurance Post webinar, sponsored by SS&C Blue Prism, on Tuesday 27 June at 3pm, in which industry experts will discuss how best to tackle rising claims inflation and assess the role of automation and digitisation in improving customer experience and profitability.
Among the questions the panel will consider are:
- How can insurers adapt to the economic climate and take the right steps to combat rising claims expenses?
- What are the biggest challenges insurers face when meeting customer expectations for faster and more transparent claims resolution?
- How can insurers improve automation without losing the personal touch in their claims processes?
The expert panel consists of:
- Edward De Mas Latrie, strategic account director, Insurance, SS&C Blue Prism
- Daniele Groves, director of strategic development programs, Guidewire
- Nick Kelsall, head of claims, Allianz
- Richard Napoli, claims director, Markel UK
- Jenna Osborne, continuous improvement & automation manager, Zurich
To sign-up to watch for free, click here.
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Lord Chancellor criticised after ‘convoluted’ whiplash tariff increase
The Lord Chancellor and Secretary of State for Justice, Shabana Mahmood has today announced that she will increase the whiplash tariff by 15%.
Axa’s Zweibrucker on why promoting road safety is essential
View from the Top: Alain Zweibrucker, CEO of Axa UK Retail, explains why the insurer called on the government to do more to promote road safety earlier this year.
Crawford promotes Lofkin to UK and Ireland president
Paul Lofkin will be become president of Crawford & Company for UK & Ireland on 1 December.
How social canvassing is transforming fraud investigations
Newton Ross, chief strategy officer at Ontellus, explains how social canvassing has gone beyond spotting injured claimants engaging in extreme sports to identifying creating synthetic profiles and artificial intelligence-enabled fraud.
Home insurers that reject half of claims named and shamed
Consumer watchdog Which? has named and shamed home insurers with a claims acceptance rate of less than 55%.
Carpet-fitting fraudster’s dishonesty is laid out
After an investigation conducted by HF and Admiral Insurance, a carpet-fitting fraudster’s claim was flattened, saving the insurer £600,000.
Unstructured data is ‘fundamental weakness’ of insurance industry
Guidewire CEO Mike Rosenbaum told a packed crowd that generative artificial intelligence can provide the edge to insurers in terms of data clarity.
Mitigation for the UK’s worsening mould problem is critical
With mould remaining a major issue in the UK and expected to worsen, Alan Smith, head of mitigation at McLarens, argues it’s critical both policyholders and their insurers understand the causes of the fungi and how to address plus prevent it.