Ombudsman launches review following undercover investigation
Thousands of complaints against insurers may need to be re-examined after a TV investigation found staff at the Financial Ombudsman Service were woefully undertrained.
An undercover report by Channel 4 Dispatches, found that staff at the FOS were asked to mitigate disputes between financial institutions and customers with little or no knowledge of the products
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
60 Seconds With... Fladgate’s Garbhan Shanks
Garbhan Shanks, partner at UK law firm Fladgate, can dive underwater while holding his breath, without the use of any breathing apparatus, for three minutes but it is Firestarter by The Prodigy that gets him up on the dancefloor.
AI system launched to overhaul claims settlements
Stephen Kavanagh, who has spent more than 25 years developing technology to transform financial service business processes, has created a system that overhauls how insurance losses are assessed and settlements reached.
Half of businesses have reported incidents with lithium batteries
A survey conducted by Aviva has revealed the proportion of firms that have experienced incidents involving devices that contain lithium-ion batteries.
Impact of RSA’s withdrawal on home insurance market
The UK home insurance market has seen a steady decline in both provider brands and product numbers over the last 10 years, according to Angela Pilley, insight consultant for general insurance at Defaqto.
Diary of an Insurer: Beazley’s Rafael Sanchez
Beazley Security’s chief international officer Rafael Sanchez combines leading the insurer’s cyber incident management team with keeping up with his children’s social and sporting lives and trying – but failing – to keep a step ahead of his wife.
Penny Black’s Social Diary: Crawford’s curry and ABI’s meaty fare
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Four biggest challenges facing insurers in 2025 revealed
To get you ready for the next 12 months, Insurance Post uncovers four things you need to know about what 2025 holds in store for the industry, according to analysts.
60 Seconds With... Forvis Mazars’s Sarah Ouarbya
Sarah Ouarbya, partner for financial services consulting at Forvis Mazars, likes the idea of gardening more than the heavy lifting, loves a bit of Bruno Mars, and shares what matters most is making a positive difference in society.