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Insurance customers' expectations are evolving rapidly. Those firms that operate in the insurance space are now in direct competition with pure digital retailers, such as Amazon,and super brands like Apple when it comes to how they interact with, engage and ultimately retain customers.

They may not offer the same products as insurers, brokers and other insurance providers but it is these companies that are raising the bar for building relationships, and it is these companies that

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Q&A: Simon Axon, Teradata

Simon Axon, global financial services industry director at Teradata, explains how general insurance providers are lagging behind banks in making the most of their data and why Amazon’s style of operating should inspire boards to back investment in digital transformation.

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