Martin Ashfield (Axa) predicts more self-service in claims handling
Martin Ashfield, property and lifestyle claims director at Axa, says insurers should involve their customers more in the claims process. He predicts that in the future, there will be more self-service, putting the customers in greater control of their claims experience.
What are the best practices in terms of claims handling today?
What we are doing is bringing the customer much closer to the whole claims process and making it less something that happens to them and
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