Making the right connections.
The greater speed and communication e-systems promise to bring to the claims handling arena could be invaluable. But while e-claims is becoming a more realistic option, insurers seem unagreed on how to handle it and where it is all leading, says David Fanning.
The keys to successful claims handling, according to John O'Neill,commercial projects director at loss adjuster Cunningham Lindsey, are
timeliness and comprehensiveness. "It's all about having the
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