Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
Insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI, according to Altus general insurance director Mark McDonald.
Since Altus started its research nearly 10 years ago, an increasing number of insurers have embraced digital channels for more than just quote and buy, up from 75% in
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