FCA claims review coincides with improving London market service quality
London market insurers have been “upping their game” in terms of claims service quality amid an ongoing Financial Conduct Authority thematic review, according to the results of Gracechurch Consulting’s 2013 claims performance monitor.
The annual survey, which incorporates 250 interviews with claims brokers, showed the market's service performance had improved significantly on the previous year.
The FCA announced its thematic
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