Claims
Call the shots.
Call centres look poised to play an increasing role in the insurance industry, in particular the detection of fraudulent claims. Jonathon Swift reports on the mechanisms that have been put in place in order to catch potential fraudsters.
Stuck in traffic.
The credit hire saga is far from over, with all affected parties waiting for the legal green light on decisions that will govern future hire issues. Edward Murray explains some of the complex arguments surrounding the controversy.
Bright future for rehab.
Helen Merfield discusses the issues facing personal injury case managers - in particular rehabilitation, which she has championed, and which is enjoying a radical transformation in the UK.
Step this way.
In the wake of Post Magazine's second Rehabilitation conference, Keith Burns takes a look at the changes of attitude taking place within the insurance industry, and how one rehab centre is proving that there is life after injury.
Solicitors: show clients the options.
Putting the rehabilitation option before clients was an essential role of claimant solicitors, said ...
Too many bars to forming protocol.
There are still several impediments to establishing rehabilitation as a central element in dealing w...
Partnerships key to move forward.
The key to taking rehabilitation forward on a broader front lies in forging better partnerships, sai...
TUC calls for rehab rules.
David Worsfold chaired the second Rehabilitation Conference last week, which saw a wide range of issues tackled by delegates.
Dr Jonathan Cook demonstrates whiplash injuries.
Dr Jonathan Cook, chairman of The Treatment Network, uses AIG's Helen Merfield as a live model to de...
New providers blur the issue.
The explosion of new service providers is creating new problems warned Graham Plumb, claims manager ...
Breaking the code.
The forthcoming ABI claims code is raising a few eyebrows within the industry, and it may mean insurers and loss adjusters have to thrash out an agreement on what they can reasonably deliver, says Veronica Cowan.
DoH moving on rehabilitation.
The Department of Health has asked for detailed proposals on how a pilot study into case management ...
No win, no fee dispute set to continue.
The continuing dispute between the insurance industry and personal injury specialists, such as Claim...
Time for Names to move on.
The battle by the rump of 230 Names against Lloyd's should finally be at an end, despite plans for a...
Red-line risk from deluge of flood claims.
The continuing onslaught of storms and floods in the UK poses a huge challenge to the insurance indu...
Flood claims: help at hand.
The Deputy Prime Minister John Prescott is set to meet with the Association of British Insurers to d...
Lloyd's look to China
Lloyd's has received permission by the Chinese authorities to set up a representative office in Beiji...
Lateral thinking.
It is time for professional indemnity cover to catch up with the modern-day workplace, says Marcus Alcock. So far PI insurers have concentrated on traditional sectors but, as areas such as contractual work become more popular, so a new market opens up.
Mann & Holt v Lexington Insurance Company.
Court of Appeal 11 November 2000 The Court of Appeal has allowed the appeal of the claimant rei...
Wait for MP cover.
Insurers will have to wait until the new year to find out what the House of Commons requires from th...
Poor training: poor advice?
Lloyds TSB General Insurance Holdings & others v Lloyds Bank Group Insurance Co and Abbey National v...
Monitoring assets.
Information solutions company, Experian, has launched a new online reporting system that monitors ca...
The first steps are the hardest.
Rehabilitation is a complex issue, with new challenges emerging for those who have embraced it. Rosie Corless explains how the vocational consultant can help.
Claims Code Conference.
The Association of British Insurers will roll out its long-awaited Claims Code later this month and ...