Breaking the code.
The forthcoming ABI claims code is raising a few eyebrows within the industry, and it may mean insurers and loss adjusters have to thrash out an agreement on what they can reasonably deliver, says Veronica Cowan.
The Association of British Insurers' claims code is about to bedelivered, after a long gestation period. Loss adjusters acknowledge the
impetus it will provide to achieve customer service standards
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