Claims
Hurricane Katrina: 10 years on
A decade after Hurricane Katrina hit New Orleans, what lessons has the insurance industry learned –and how has the city recovered?
Less than 6% of SMEs have cyber insurance, says ABI Research
Global research firm ABI Research has found that less than 20% of large companies and less than 6% of SMEs have cyber insurance within the global insurance market.
Manchester fraudsters sent to jail for whiplash scam
Five people from Manchester involved in a fraudulent whiplash claim scam have been jailed for a total of five years.
Blog: What's your clients' summer protection factor?
The summer months can see increased liability when it comes to contents cover, says L&G's Kevin Roberts
DLG's Maddock claims insurers have 'an obligation' to set up ABSs to ensure access to justice
Direct Line Group claims director Steve Maddock has hit back at suggestions alternative business structures fuel claims farming saying they are actually an effective tool in stopping spurious claims progressing.
Davies appointed as preferred loss adjuster by Anglian Water and United Utilities
Davies Group has been selected by Anglian Water Group and United Utilities as their preferred loss adjusting partner, following the completion of competitive tender processes.
Davies Group to acquire MSF
Claims service firm Davies Group Ltd has acquired Managed Fleet Services, the leading specialist defendant motor claims business.
Legal Update: Is the Insurance Act 2015 a liability?
Question marks remain over how the market will respond to key provisions, says Nick Young.
Roundtable: Reputation: Time to start building bridges
The insurance industry’s reputation is at a low, with recent reports highlighting a lack of consumer trust. How can insurers work towards improving the public’s perception of them?
Reputational Risk: A rotten apple…
It takes years to build a reputation and minutes to ruin it. How can companies protect themselves against reputational risk?
Insurers round on Aviva following 'disingenuous' ABS accusations
Aviva has been criticised for playing the “blame game” in the fight against fraud following accusations that rival insurers with alternative business structures are guilty of “feeding the beast” of fraudulent whiplash claims.
North of the Border: A new prescription for old problems?
The recent Supreme Court decision in David T Morrison v ICL Plastics turned the Scottish legal profession’s understanding of the law of prescription on its head.
CMC regulator and Apil back ethical marketing charter
An ethical marketing charter geared towards clamping down nuisance marketing and bad practice by rogue operators has been backed by the Claims Management Regulator and the Association of Personal Injury Lawyers.
Blog: Toxic fumes in airplanes?
Recent media coverage has put the issue of whether airplane passengers and crew can potentially be exposed to toxic cabin air back in the news. Could this result in new claims?
Quiz of the week - 24 July 2015
It’s that time of the week again… Quiz Time!
FCA revamps complaints handling procedures with new rules
Financial services firms can no longer charge customers premium rates when making telephone calls to ask for assistance or to complain due to new complaints handling rules published today (23 July) by the Financial Conduct Authority.
Motor players warned to innovate amid development of driverless cars
The pressing need for the motor market to alter its business model has been highlighted by the Lloyd’s Market Association and Deutsche Bank this week in light of the ongoing development of driverless car technology.
Taiwan demands Chinese tourists have insurance
From 1 October the Taiwanese government will require Chinese tourists to show proof they have taken out medical insurance.
South East storm claims contribute to £160m L&G payout in 2014
Legal & General paid out more than £160m in general insurance claims last year, with the insurer making upwards of 80,000 claims payments to customers who registered a household insurance or lifestyle cover claim.
Aviva claims boss Lovely accuses rivals of 'feeding the beast'
Aviva’s global claims director David Lovely has criticised market rivals for not putting their money where their mouth is in the fight against fraud and accused some of “feeding the beast” by establishing alternative business structures.
Recruiting veterans to win the war for talent
In a world where the 'war for talent' is an increasingly topical discussion item in relation to business planning, I was encouraged and privileged to be invited to a recent meeting in support of the Lloyd's Patriotic Fund.
Crawford strategy boss Drew takes on FD role at Broker Network
Broker Network has appointed Crawford and Company senior vice president Simon Drew to the role of finance director with immediate effect.
Ombudsman reports no let-up in PPI complaints
The Financial Ombudsman Service received 4000 payment protection insurance complaints each week in the first quarter of 2015 with 74% of cases upheld.
Charles Taylor COO Ely to take over from Clarke as adjusting CEO
Charles Taylor chief operating officer Damian Ely will take over from Arthur Clarke as CEO of Charles Taylor Adjusting on 1 January 2016 following the Clarke’s retirement on 31 December.