Q&A: Malcolm Hyde, formerly of the CILA
Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly has always been number one on the agenda.
How has the loss adjusting sector changed over your time with the Chartered Institute of Loss Adjusters?There has been massive development in terms of contract networks. I worked on the very first
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