Briefing: BI claims portals a savvy loss adjuster initiative – but policyholders feel they are stuck ironing out kinks

computer magnifying glass

Loss adjusters have created portals to deal with a deluge of business interruption claims, but some under pressure policyholders are struggling to get to grips with their requirements – can the industry do more to help?

With the BI court case initially threatening a wave of up to 370,000 claims it is no surprise that loss adjusters turned to technology for a solution.

For an industry not historically famed for its

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe

You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.

Sorry, our subscription options are not loading right now

Please try again later. Get in touch with our customer services team if this issue persists.

New to Insurance Post? View our subscription options

A new era for justice in Northern Ireland?

Trade Voice: Cathal O’Neill, president of the Forum of Insurance Lawyers Northern Ireland and a partner at Carson McDowell, examines proposed changes to legal reforms in Northern Ireland.

Claims service improves but regional delivery varies

The general insurance market overall is continuing its improvement in claims service at the start of 2025 but there is massive variation between the best and worst performing providers plus significant variations depending on where brokers are located in the UK.

Diary of an Insurer: Gallagher’s Ayshea King

Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.

Q&A: Andy Hutchinson, Turvi

Andy Hutchinson, chief revenue officer of Turvi, explains how the Crawford & Company-owned insurtech is using artificial intelligence to help insurers address under-resourced aspects of their claims management processes.

Most read articles loading...

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here