Pandemic drove 55% increase in average policyholder contact time: Verisk
The coronavirus pandemic has had a bigger impact on claims handling than other natural disasters, with the average time to contact policyholders after a claim up 55% compared to normal levels, a conference heard.
Opening the Verisk Vision 2020 conference, Verisk chief operating officer Mark Anquillare, pictured, addressed the current global pandemic.
Anquillare said: “We’ve all been impacted in some way by
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