Blog: The digital claims manager – a flash in the pan, or sign of progress
As Allianz appoints a digital claims propositions manager, Post content director Jonathan Swift mulls whether this is part of a sustainable trend - or a short lived attempt by insurers to give the impression they are doing something to transform their businesses.
Remember the insurance chief digital officer?
The likes of Aviva were among the first to recruit one when Andrew Brem joined from British Gas in 2015; only for him to move to pastures new three years
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