Blog: Why claims has a key role in supporting customers with mental health
Having to make an insurance claim can be traumatic. During Mental Health Awareness Week, Jeremy Trott, head of claims operations at Allianz Insurance, explains as well as the pain of the loss, it can be deeply distressing to experience an event such as a fire, flood or theft and insurers need to consider this.
A report carried out by Public Health England in 2015 found that people who had experienced a flood were six times more likely to suffer from a mental health issue in the following 12 months than
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