Blog: How use of the supply chain can help meet high customer expectations – and manage costs
This article was paid for by a contributing third party.
Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the cost of change is too high to ditch under performing service providers.
James Roberts, business development director, insurance, Europcar UKAccording to the Institute of Customer Service, on average organisations that maintain a customer
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: http://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Claims
Crash for cash crooks collide with justice
Keoghs and Aviva have secured custodial sentences against four fraudsters who targeted an elderly motorist and staged an accident.
Crawford looks to TPA business and AI to drive growth
Crawford is looking to capitalise on a wave of interest in third-party administration services in order to grow and diversify its revenue streams, its CEO of international operations Andrew Bart has said.
Why insurers are taking a bird’s eye view of claims
View from the Top: Insurers and loss adjusters can be some of the first people on the ground following a customer loss, but increasingly they’re the first in the sky too, as James Nicholson, chief claims officer at Zurich, explains.
AI should be used to fight crash for cash fraudsters
The increase in crash for cash incidents involving motorbikes is far more dire than it initially seems, warns Roi Amir, CEO of insurance technology company Sprout.ai, who argues the solution is to fight artificial intelligence with AI.
Mass’s Sue Brown on what to expect from Labour
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, looks at whether the Labour government might usher in a sea change on civil justice issues.
Portion of buildings underinsured falls to six-year low
The percentage of UK buildings that are underinsured has fallen to its lowest level for at least six years, but remains “unacceptably high”, according to data from valuations provider Rebuild Cost Assessment.
Are higher home excesses killing smaller claims?
After Verisk saw a 17% increase in the average home insurance claims cost, due to a decline in the number of low-value claims submitted by policyholders, Scott McGee asks: what is causing customers to stop submitting small claims?
Post-pandemic supply-chain issues beginning to ‘stabilise’
Aviva's technical claims manager Martin Smith has told Insurance Post that supply-chain issues caused by the pandemic and the war in Ukraine have ‘stabilised.’