Blog: How use of the supply chain can help meet high customer expectations – and manage costs
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Insurers should have confidence in their supply chain partners to help their business deliver a better customer experience. However, James Roberts, business development director, insurance at Europcar UK, argues many take a short term view believing the cost of change is too high to ditch under performing service providers.
James Roberts, business development director, insurance, Europcar UKAccording to the Institute of Customer Service, on average organisations that maintain a customer
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