New year, new shape of the City for insurers

Golden light of sunrise illuminated the historic dome of St. Paul’s Cathedral and the futuristic spires of City skyscrapers overlooking the River Thames in the heart of London, UK.
fotoVoyager

As Lloyd’s stays put in Lime Street and Aviva kicks off 2024 in a new City HQ, Emma Ann Hughes examines how insurers are reshaping the square footage they occupy in the Square Mile.

Sundance/WireImage

At the start of the Covid-19 pandemic - when the Square Mile’s streets were reminiscent of the opening scenes of 28 Days Later -

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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