Court case thwarted BI claims solution that was just two weeks away, says Ardonagh’s Ross

Stopwatch

A coalition of brokers working with Hiscox was just two weeks away from solving the problem of Covid-19 business interruption claims but the court case cut the legs off the solution, Ardonagh CEO David Ross has claimed.

Ross detailed that Ardonagh Advisory CEO Rob Worrell approached Hiscox last year saying it was the most complicated claim ever seen, policies in the market were either poorly drafted or badly

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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