Research: State of the Broking Nation Part 1: Insurers

The state of the broking nation logo

The broking environment is in a state of flux, with mergers and acquisitions occurring apace against a backdrop of creeping digitisation and more intrusive regulation. The insurance industry is focused, as always, on how it can grow and prosper in an economy that remains under pressure.

And as we edge closer to the general election in May, the UK’s political landscape has also been shaken by constitutional issues around the country’s place in Europe and the sense that the Scottish

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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