Spotlight on Economy and Society: Run for cover

Underinsurance is an on-going issue for the industry and, without a concerted effort to tackle the problem, the effects of the financial storms may continue to strike.

Fears of creating an insurance underclass have long existed, and initiatives stretching back more than a decade have tried to prevent social and financial exclusion.

The challenge of increasing the

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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