From Facebook to sales book

social network keyboard

As social media begins to shake off the stigma of being little more than a means to wile away time, Amy Ellis investigates whether, as some predict, 2010 will be the year this new medium becomes a quantifiable marketing tool.

Referring to social networking and business in the same sentence can generate an air of distaste, with some seeing the former as merely a timewasting tool and many businesses blocking employee access

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The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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