Articles by Stephanie Denton
Video: Allianz Commercial general manager Simon McGinn (Part Two)
In the second of two videos Allianz Commercial general manager, Simon McGinn discusses how his business plans to connect with brokers to help it achieve its objectives, and what concerns he has over renewed levels of consolidation among intermediaries.
Video: Allianz Commercial general manager Simon McGinn (Part One)
In the first of two videos Allianz Commercial general manager, Simon McGinn discusses his businesses five year plan to be the largest insurer in its chosen market.
Results season round-up: six monthly interims for 2015
Insurers and brokers report their six monthly interim results for 2015.
Video: Claims edition – Jewellery Claims
Claims are often labelled the ‘shop window’ for the insurance industry and although all claims are important, they are rarely more emotive than when very personal items such as jewellery and family heirlooms are lost, stolen or damaged.
Video: Claims edition – Rehabilitation
As Post approaches the 10th anniversary of its Rehabilitation First Awards, the brand remembers how it has long been a supporter of the principle of early intervention in the claims process for those needing rehabilitation to return them to the position…
Video: Claims edition – Flood Re
Flood Re, the replacement for the Statement of Principles – which was the government’s agreement with the insurance industry to ensure affordable flood insurance is available to households – is due to be introduced in the summer of 2015.
Video: Claims edition – Whiplash
The UK has been described as the whiplash capital of Europe and Association of British Insurers figures state that 78% of low-value motor personal injury claims in the UK are for whiplash – well above the 48% recorded across the rest of Europe
Video: Claims edition – The Claims Portal
The Claims Portal was introduced for the insurance industry in 2010 after the Ministry of Justice mandated that personal injury claims falling within the scope of the pre-action protocols must be processed using the portal.
Video: Claims edition - Fraud
The value of fraudulent insurance claims uncovered by insurers rose to a record £1.3bn in 2013, up 18% on the previous year, according to figures released in May by the Association of British Insurers.
Editor's Comment: Take charge of transparency
The insurance industry has been criticised for some time about its lack of transparency, and last week the Association of British Insurers took a step in the right direction to rectify this for home and motor policies.
Editor's comment: Misguided? That’s putting it lightly
Underinsurance is a huge issue for the whole of the insurance sector and an ongoing battle for brokers, while putting the customer at the heart of every decision is becoming a mantra for the Financial Conduct Authority.
Editor's comment: A look into the broking crystal ball
The UK consumer saw a glimpse into the future this week when Google launched its Google Glass product for the first time outside the US.
Editor's comment: What would Rob's mum want?
In 2004, my first year working for Post, the Boscastle Floods occurred and saw the two villages of Boscastle and Crackington Haven in Cornwall suffer extensive damage after flash floods caused by the huge amount of rain that fell over a small period.
Editor's comment: Used to disappointment
It is impossible to please all of the people all of the time, but it seems the Competition and Markets Authority has failed to please almost every motor insurer this week.
Editor's comment: What's under the wrapping paper?
Surprises for the insurance industry usually come in the form of floods, fires and windstorms, so it must have been a welcome change for the sector this weekend when Justice Secretary Chris Grayling handed them a more pleasant gift by stepping up the…
Disaster Risk and Response Forum News - 12 June 2014
All the news from Post’s 2014 Disaster Risk and Response Forum
Video: Helen-Claire Pope, head of insurable risk for Tesco
Helen-Clare Pope, head of insurable risk for Tesco, will take over as chair of the Association of Insurance and Risk Manager’s at the bodies upcoming conference in Birmingham next week, Post editor Stephanie Denton caught up with her to find out her…
Editor's comment: One year on, what’s changed?
Twelve months ago at the 2013 British Insurance Brokers’ Association conference, Financial Conduct Authority chief executive Martin Wheatley used his keynote speech to tell the market the regulator would be taking “early and decisive action” against…
Editor's comment: Anyone for a game of hot potato?
Most of us are familiar with the children’s party game ‘hot potato’ where players in a circle toss a small object to each other while music plays.
Fraud Focus: Sophisticated cyber crime coming
Insurers must take the window of opportunity to develop countermeasures
Editor's comment: Time to walk the walk on service
If I had a pound for every time I heard the phrase ‘the customer is key’ or we are putting the customer at the ‘heart of the process’, I would be less worried about paying into my son’s college fund.
Video: Aviva Broking Team Q&A
Ahead of the British Insurance Brokers’ Association conference in Manchester editor Stephanie Denton spoke to Aviva's broking management team of Phil Bayles, Gareth Hemmings and Fraser Edmond to find out what the big issues facing brokers are and how…
Editor's comment: Handle whiplash issue with care
There are some life lessons that are easily learnt and rarely forgotten. For example, putting your head in a lion’s mouth is not advisable, and jumping off a cliff might hurt a bit if you’re not attached to a parachute or hang glider or if you’re not…