Articles by Emma Ann Hughes
Ten plead guilty to £320K ‘crash for cash’ fraud
An organised crime group that pocketed more than £320,000 through a ‘crash for cash’ scheme has been caught after multiple insurers raised concerns about claims.
Insurance Fraud Bureau investigating 140 fake adverts
The Insurance Fraud Bureau is currently investigating 140 claims linked to paid-advert spoofing activity, collectively worth £1.82m.
D&G now delivering Uber-like claims experience
A year on from buying US-based insurtech Nana Technologies, which has a data-driven repair platform that handles all aspects of the repair logistics process, Domestic & General’s CEO Matthew Crummack has revealed the insurer now offers an “Uber-like”…
Cyber insurers face increased loss ratios
As ransomware perpetrators are now targeting larger organisations in search of higher ransom demands, cyber insurers face a a greater hit to their credit ratings, Moody’s has warned.
Lessons insurers must learn from LA wildfires
As celebrities condemn insurers after the most destructive wildfire event in Los Angeles County history, Emma Ann Hughes outlines what the industry must do to address the financial and reputational impact of the blaze.
How to attract top talent to insurance
Richard Coleman, managing director of Ecclesiastical, said painting a picture of your company’s purposes and laying out long-term development paths is vital if insurers want to win the war for talent.
Big Interview: Adam Humphrey, Global Risk Solutions & Cila
"Relevance" is vital to Adam Humphrey, CEO of CCS & GRS International at Global Risk Solutions, who wants to use his year as president of the Chartered Institute of Loss Adjusters to raise the sector’s game.
PRA CEO tells Starmer his main focus is stability
Sam Woods, CEO of the Prudential Regulation Authority, has written to prime minister Keir Starmer promising to support the Labour government’s growth goal.
Professional indemnity rates expected to fall rapidly
A capacity-driven professional indemnity insurance market offers the chance for growth and competitive pricing in 2025, Clyde & Co has predicted.
Cila President outlines plan to avoid future FOS roastings
Adam Humphrey, president of the Chartered Institute of Loss Adjusters, has revealed changes at the professional body that should prevent the Financial Ombudsman Service criticising the sector again.
New City minister promises Labour will unlock broker potential
Less than 24 hours after replacing Tulip Siddiq as City minister, the new holder of the post Emma Reynolds has promised to partner with brokers to help them achieve growth.
How to build trust in insurance
What insurers need to do to increase trust in insurance is explained by Tristan Sargeaunt, CEO of Spring Insure, in his Insurance Post Top Tips video.
City minister Siddiq is replaced by Reynolds
Less than 24 hours before she was due to appear at the British Insurance Brokers’ Association’s Manifesto launch, Tulip Siddiq has resigned as Treasury minister and been replaced by Labour MP Emma Reynolds.
Big Interview: Aki Hussain, Hiscox
Aki Hussain, CEO of Hiscox Group, explains how he has accelerated the kind of innovation and created the type of culture that is essential to keeping the international insurance group in pole position in the market.
Use of M&A insurance policies surges
The use of warranty and indemnity insurance grew to record levels during the first half of 2024 while claims and payments increase, a poll of providers has shown.
Impact of LA wildfires on insurers laid bare
As insurers brace for billions of dollars of losses due to the damage done by the Los Angeles wildfires, experts have warned it could take years to rebuild the homes of Hollywood stars.
What Labour must do to make social care insurance work
Editor’s View: As the Labour government turns to insurance to solve the UK’s social care funding crisis, Emma Ann Hughes outlines what health secretary Wes Streeting needs to do to convince the sector’s chiefs that creating cover will be good rather than…
Hiscox CEO Hussain reveals plan to rollout AI underwriting
Aki Hussain, CEO of Hiscox Group, has said to thrive in 2025 insurers should “think the unthinkable” about their business models and revealed his plans to roll-out artificial intelligence augmented underwriting.
Direct Line adds to top team after accepting Aviva bid
Direct Line Group has confirmed three appointments to its executive committee, shortly after reaching an agreement for Aviva to buy the business for £3.7bn.
Insurers respond to Labour’s social care plan
Insurers have reacted cautiously to Labour’s health secretary Wes Streeting's recommendation that Dame Louise Casey’s commission into the reform of social care consider using insurance to fund costs.
Will weight loss jabs shrink or expand insurer’s bottom lines?
As well as the ability to shrink waistlines, Emma Ann Hughes unpicks how weight loss jabs have the power to transform the shape of the health and life insurance industry in 2025 and beyond.
How to make your business sustainable
Simon Burkitt, sustainability lead at Aviva, has outlined steps insurers can take towards achieving net zero status in 2025.
AI system launched to overhaul claims settlements
Stephen Kavanagh, who has spent more than 25 years developing technology to transform financial service business processes, has created a system that overhauls how insurance losses are assessed and settlements reached.
Four biggest challenges facing insurers in 2025 revealed
To get you ready for the next 12 months, Insurance Post uncovers four things you need to know about what 2025 holds in store for the industry, according to analysts.