Treating customers fairly (TCF)
Incentive schemes: where do the real issues lie?
On Wednesday, the Financial Services Authority published the results of a review into risks faced by customers from financial incentives, and found that bonus-based schemes increase the risk of mis-selling. With a consultation on the issue launched …
Regulator admits failures in "formulaic" TCF rules
Financial services firms that currently offer staff incentives on sales have up to 18 months to make sure their schemes are fair to customers.
Ethics: Entering the moral maze
The insurance industry has a poor public perception, many believing that firms put short-term profit above long-term customer satisfaction.
Call for tougher regulation accepted by aggregators
The British Insurance Brokers' Association has called for rules governing electronic trading to be updated to keep pace with technological developments in the aggregator space.
Meerkats and opera singers come under the FSA's spotlight
The FSA's announcement of guidance for aggregators when it comes to treating customers fairly in the selling of general insurance has provoked a flurry of responses from you the loyal reader. Perhaps you're tired of the large opera singer and Aleksandr…
Biba backs regulator's guidance for aggregators
The British Insurance Brokers' Association has welcomed the Financial Services Authority proposed guidance for comparison websites, which it said has addressed its own concerns about consumer detriment.
The Insurance Fraud Awards 2010 - winners announced
Over 380 of the great and the good from the general insurance industry's fraud detection and prevention sector gathered in London last night for Post's Insurance Fraud Awards 2010.
Start-up seeks to aid genuine claims validation
An initiative that aims to help claims handlers make faster, informed decisions to validate a claim or pass it on for further investigation, has been launched by Stuart Dennis, chief executive of fraud management company TCF Corporate.
Ceeney is unveiled as Merricks' successor
Natalie Ceeney will take up role as chief ombudsman and CEO in March.
Government outlines plans for financial reform
Proposals include new Statutory Council for Financial Stability and plans to strengthen the FSA.
