Payment protection insurance (PPI)
QBE to repay millions in Australia following add-on review
Australian giant QBE will repay customers A$15.9m (£9.6m) following a review of add-on insurance sales by the Australian Securities and Investments Commission.
Claims firm fined £400,000 for 100 million nuisance calls
A claims management company has been fined a record fine of £400,000 for making over 100 million nuisance calls.
FCA publishes first complaints figures since rule change
The Financial Conduct Authority has published its first set of complaints data since new rules came into force in June last year.
Brokers: The unbearable weight of regulation
Brokers are becoming increasingly frustrated with the Financial Conduct Authority, citing rising compliance costs and an overbearing regulatory regime as hurdles to growth and innovation
Brokers slapped with £10m increase to FSCS levy
Brokers will face an extra £10m levy over last year as a result of an expected spike in the number of payment protection insurance claims.
FCA sets deadline for PPI claims
The Financial Conduct Authority has put a deadline on payment protection insurance claims, bringing to a close a chapter that has cost firms billions in compensation.
Ageas's Boisseau on the importance of using technology for transparency
Mis-selling of payment protection insurance has done little to help our industry and the issue of trust for insurance providers.
FCA extends timetable on PPI complaints deadline
The Financial Conduct Authority said it needs more time to make a decision on whether it will impose a cut-off deadline for Payment Protection Insurance claims.
FCA to go ahead with PPI complaint deadline
The Financial Conduct Authority has confirmed it will press on with plans to impose a deadline for payment protection insurance complaints.
FCA finds PPI complaints rise but other GI concerns continue to fall
Payment protection insurance complaints have increased but general insurance claims outside of this category have continued to fall, according to the Financial Conduct Authority's latest report.
MoJ proposes capping CMCs' PPI fees
The Ministry of Justice has proposed capping fees charged by claims management companies handling mis-sold payment protection insurance claims, in a consultation launching today (15 February).
FCA calls for deadline and consumer-awareness campaign on PPI
A firm deadline on payment protection insurance claims and an industry-funded communication campaign have been outlined in the Financial Conduct Authority’s consultation paper, released today (26 November).
British Money exits PPI, moves to motor
Payment protection insurance seller British Money has announced it is leaving the scandal-hit sector and moving into the motor insurance market.
FCA mulling deadline for PPI complaints
The Financial Conduct Authority is to consult on the introduction of a deadline for consumers intending to make a payment protection insurance complaint.
FCA sees 13.6% drop in GI complaints
Complaints to the Financial Conduct Authority about general insurance and "pure protection", a group that includes payment protection insurance, decreased by 13.6% in the first half of 2015.
Man handed four-year jail term for £170,000 PPI fraud
A 31-year-old man was jailed for four years at Newport Crown Court on 21 September for defrauding £170,000 from 1500 people through an unauthorised payment protection insurance claim-back scheme.
Allianz strikes PPI and GAP deal with Maiden
Affinity and white label specialist Maiden has extended its partnership with Allianz on developing branded insurance solutions to automotive original equipment manufacturers and their customers.
ABI poll shows consumers plagued by bogus insurance claims calls
The Association of British Insurers called for clampdown on rogue claims management companies today (8 September), as a survey shows people continue to be bombarded with nuisance calls and texts encouraging them to seek compensation for injuries they…
PPI accounts for 55% of all FOS complaints in first six months
Claims managers have been blamed for fuelling payment protection insurance complaints as the latest figures from the Financial Ombudsman Service show PPI accounted for more than half of all grievances in the first six months of 2015.
Insurers at risk of under-serving PPI market as distributors shy away from product
The negative perception attached to payment protection insurance following highly publicised mis-selling scandals could leave the market under-served and consumers short-changed on cover in the future.
Ombudsman reports no let-up in PPI complaints
The Financial Ombudsman Service received 4000 payment protection insurance complaints each week in the first quarter of 2015 with 74% of cases upheld.
Lloyds Banking Group to be hit with PPI fine in excess of £100m
Lloyds Banking Group is reportedly set to be slapped with a record fine of more than £100m by the Financial Conduct Authority for mishandling payment protection insurance complaints.
PPI complaints continue to hamper FOS progress
Payment protection insurance complaints accounted for 63% of all grievances dealt with by the Financial Ombudsman Service in 2014/2015.
FCA slaps Clydesdale Bank with £20.7m PPI fine
Clydesdale Bank has been fined more than £20.7m for serious failings in its payment protection insurance complaint handling processes; the largest ever PPI-related fine imposed by the Financial Conduct Authority.