Motor

At a total loss

Total loss management can cause headaches for claims handlers and policyholders alike. David Patten reflects on customer confrontations, insurer answers and whether there is a better way.

Time bandit

With the detail out this month on the new streamlined process for settling motor personal injury claims, Amy Ellis details continuing concerns and asks just how much time and money will be saved.

Getting inside the mind of claims managers

Post recently surveyed its well-respected database of general insurance company claims managers into the motor and property sector supply chain. Anthony Gould provides a glimpse into the report's top line findings on supplier selection, monitoring,…

Getting the message across

The rise in uninsured driving in the UK looks set to increase as the recession takes hold. Veronica Cowan reports that insurers now realise this challenge must be faced head-on.

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