Flooding

Aviva improves flood map

Aviva is set to unveil a new flood mapping model it claims will enable it to offer "more competitive prices" to household policyholders.

View from the top: A makeover of the mind

The insurance industry has an image problem. If it were a celebrity, it would take more than just a nip and tuck and some botox to transform its wrinkled reputation with the paying public.

Claims Club: Street deals not backed by members

A small proportion of Claims Club members agreed that assigning individual loss adjusters to deal with all flood-damaged property in a particular street is a good idea — but when asked whether this is achievable in practice, the answer was a resounding…

Claims Club: ABI surge event plans prioritised for 2010

Hypothesis testing is the best way to devise a collaborative industry surge plan, following events such as widespread flooding, insisted Tim Humphreys, policy adviser for risk management and emergency preparedness at the Association of British Insurers.

FSA finds leaky flood cover

The Financial Services Authority has warned that general insurers may not be treating customers fairly when communicating policy terms on flood cover.

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