Customer service
Ecclesiastical outlines plans for London restructure
Ecclesiastical has revealed plans for the reorganisation of its City office.
Aviva launches motor claims Iphone app
Aviva has signalled its intent to embrace the mobile phone market through the launch of its first Iphone application for motor claims.
Cogent appointed by AA and Saga brands
AA and Saga Insurance have appointed Cogent Law to provide legal advice as part of a new range of services for personal lines customers.
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
Comment - Competition commission: Devising the solution
The Competition Commission has delivered its final verdict on the UK payment protection insurance market. Martin Jenns reports on the result, what this means for the sector and how it can move forward.
In series - Property claims: Tracking the changes
Rigorous pricing research can eliminate the risk of overpaying or underpaying property loss claims. Scott Beatty details how data analytic developments are helping insurers to verify rates.
Website Review: Elephant
In the latest in its ongoing series for Post, web performance specialist Gomez casts a critical eye over Elephant's website.
Post Europe: Anticompetitive practices in Ukraine
Insurance companies in Ukraine generate 40% of their profits through bank products, leaving many at the mercy of the banks restrictive accreditation procedures. Oleksander Dyakulych and Mykhailo Pergamenshchyk report on how an investigation by the…
Interview - Andrew Mckee: Planning for the next stage
Having taken over at Lloyd's insurer Mitsui, Andrew McKee talks to Jonathan Swift about his plans to move the company on, a decade after it launched.
Career path & CSR: Customer focus key to Westfield win
Westfield Health has won the north of England business excellence award to place it among the UK's most outstanding businesses.
Motor - uninsured driving: Driving through changes
Imminent implementation of the continuous insurance enforcement scheme will boost the battle against uninsured drivers. But every effort must be made to get law-abiding motorists onside, warns Malcolm Etchells.
In series - Property claims: The price is right
Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.
In series - Property claims: Catalyst for change
Although the current market is challenging, Vernon Davenport claims the opportunities in moving to a more efficient way of working are immense.
Outgoing VFM MD 'will not be replaced'
VFM Services managing director Nick Sugden is set to retire after four years with the company.
Post Intelligence Benchmarking - Commercial Insurers: Waving - or drowning?
Insurance 360's groundbreaking survey of commercial insurers' performance reveals which ones have got their acts together and which ones need to raise their game. Peter Joy reports.
Angel rated best for service by UK brokers
Angel Underwriting has come top in a comprehensive study of UK brokers into service delivery from commercial insurers and underwriting agencies.
Post Intelligence Benchmarking – Loss adjusting: The loss leaders
Insurance 360‘s groundbreaking survey of the performance of loss adjusting firms reveals who is performing well and who needs to up their game. Peter joy reports.
Career path & CSR news: Job demand sees slight increase
The number of new jobs on offer across the country rose by two points (2%) compared to last month, according to a new survey.
Customer value management: Improving margins
Broker marketing skills have become ever more important in the personal lines market, with the growth of online aggregators. Tim Ham reports on the increased need for customer value management to optimise profit.
Axa makes 24 hour art insurance pledge
Axa’s art insurance arm has committed to a maximum 24 hour turnaround time for quotes on new business.
BIS 2010 - News: Jury out on e-commerce potential of social network sites
The jury is out as to whether social networking sites will lead to e-commerce opportunities, according to Vivek Banga, UK distribution leader, small business and personal lines at Brit Insurance.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
In series - claims management: Keep the customer satisfied
Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.