Compliance

Someone to watch over me

If the FSA's plans to create a consumer protection committee go ahead the insurance industry may find itself under intense scrutiny, writes Daniel Dunkley.

FSA to publish insurer complaint figures in August

The Financial Services Authority has today confirmed that it will require firms to publish information on how they handle complaints, to help people see how firms are performing in this important area and to drive up complaints handling standards across…

Under the influence

The Financial Services Authority has widened its approved persons regime for employees with 'significant influence'. Adrian Bristow reveals what this means in practice and the steps that should be taken to ensure compliance.

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