Claims Club
Insurance image - A much-needed makeover
Insurance is an industry that suffers from a bad public image. Sam Barrett reports on why this is, and what insurers can do to change public opinion
Restoration - Damaged goods
An insurer has two choices when it comes to household claims: restore or replace. Marcus Alcock reports on the latest lines of thinking in the debate
Annual Conference and Round Table - Twambley: we are unfairly targeted
Claimant lawyers are being unfairly targeted by certain elements of the national media, according to...
Annual Conference and Round Table - Headline sponsors
Berrymans Lace MaWer: BLM is a national and international law firm, providing legal services to insu...
Annual Conference and Round Table - Zurich calls for further public education
Insurers need to introduce ridged structures and educate the public, in order to stop the compensati...
Annual Conference and Round Table - Property: levy proposal
Insurers are in danger of becoming purely risk handlers if they do not improve their claims handling...
Annual Conference and Round Table - Garage loss warning
Motor insurers look set to suffer in the future if vehicle repairs continue to increase in cost, as ...
Annual Conference and Round Table - Fragmentation frustration
The systems used in claims can often be complex and disorganised. George Lillington reports on several ways to piece them together and reduce the impact on the bottom line
Annual Conference and Round Table - Deal with the media
Malcolm Tarling, head of public relations, general insurance, at the Association of British Insurers...
Annual Conference and Round Table
Claims is very much the heart and soul of the insurance industry and the ultimate test - or measure ...
Annual Conference and Round Table - Rising talents
The future of the insurance sector lies in the hands of the young talent coming through, so last month, a group of young claims professionals gathered at CSC's headquarters in Aldershot to discuss their trade. Anthony Gould reports
Annual Conference and Round Table - Comp Bill is just the start
"It is very important that the Compensation Bill is not seen as the end of a process but as the begi...
Annual Conference and Round Table - The need for change
There is an urgent need for the UK claims process to make some fundamental changes to the way it works as cases are inefficient and costs are then passed on to policyholders. Terry Renouf looks at several ways these changes should be implemented
Annual Conference and Round Table - FSA to begin review
The Financial Services Authority will begin a review of general insurers' claims handling of retail ...
Apil holds back on support for more fixed costs
The Association of Personal Injury Lawyers will not support any further fixed cost regimes, unless t...
Setting targets is key to unlock insurer mediation
Setting targets for claims staff and panel lawyers is the key to unlocking mediation within an ...
Mediation is "here and here to stay"
Mediation is here and here to stay and the industry must adopt it and put internal policies in place...
Call for united front after 7 July
The impact of the 7 July bombings in London was foremost in discussions at a recent Post Magazine Claims Club. Anthony Gould reports
No win, no fee: a "powerful regulator"
The no win, no fee funding arrangement for personal injury solicitors is a "powerful regulator" of t...
Settlement: 90% success rate
The value of a settlement event should not be underestimated, especially when the client relationshi...
Quotes
"If I had one wish, it would be for insurers to get together in a non-competitive environment to sha...
Post Magazine Claims Club Advisory Board
Chair: Anthony Gould, editor-in-chief, Post Magazine Board: - Steve Eckhardt, director, senior cla...
Allianz points to German claims model
Mihir Pandya, claims fraud manager at Allianz Cornhill, made an impassioned plea for the UK insuranc...
Ombudsman calls for info
Peter Hinchliffe, the ombudsman with lead responsibility for insurance, called for feedback from the...