Aldermanbury Declaration
CII’s financial statement prompts questions
A single page summary of the Chartered Insurance Institute’s finances issued alongside the organisation’s AGM agenda has sparked concerns among members.
Spotlight: Future of broking: Looking to the future
With the current generation of customers failing to actively seek out brokers for insurance, how can the sector make waves in the competitive personal lines market?
C-Suite - Insurer: People power
A sharper focus on the human touch improves the insurance experience of both customers and staff
Q&A: Ashwin Mistry: Speaking with one voice
The Chartered Insurance Institute’s new president, Ashwin Mistry, tells Callum Brodie why unity is top of his agenda, in a shift of emphasis at the body
BIA Countdown: Achievement winner reflects: Q&A with CII chief executive Sandy Scott
Since their inception, the British Insurance Awards have become the unrivalled badge of excellence for the insurance sector, raising standards across the industry through their showcasing of best‑of‑breed performance and innovation.
Education, education, education
Fraud is a major and growing issue. We've all heard the figures bandied around about how much this crime costs our industry, but the responsibility for tackling fraud does not lie at any one door.
CII to engage LV, Admiral and Esure in retail standards scheme
The Chartered Insurance Institute will kick-start its retail standards initiative by asking senior executives at firms including LV, Admiral and Esure whether such a scheme is likely to generate industry-wide support.
CII targets retail as insurance giants fail to meet Aldermanbury standard
Aviva and DLG among those that failed to meet the terms of the declaration.
Chartered status: Raising standards
Amid an industry-wide drive for improved standards, how will the CII’s consultation on changes to its corporate chartered status criteria affect firms seeking to stand out from the crowd?
Career development: CII welcomes government apprenticeships announcement
The Chartered Insurance Institute has welcomed the Treasury's announcement of its gateway project to help people find apprenticeships and graduate training places within insurance.
Career development: Bluefin pioneers level-four apprenticeship
The launch of the general insurance level-four apprenticeship for school leavers has been marked by an event at the Chartered Insurance Institute's historic Aldermanbury head office in London.
Your say: Celebrate Aldermanbury success
Last week’s article ‘Aldermanbury initiative’s future unclear as insurers struggle to meet its terms’ (5 September) questioned the success and future direction of the Aldermanbury Declaration.
Editor's comment: Failing to make the grade
As a new school year starts and uniforms are bought and labelled and school bags are packed, many pupils are hoping they can achieve great things and get good reports.
Aldermanbury successor unclear as some insurers struggle to meet its terms
Taskforce behind declaration yet to discuss its direction beyond end of 2013
Ethics: Do the right thing
The insurance industry may need a root and branch overhaul of its approach to ethics. But with claims that companies don’t actually understand the issue, the road to restoring trust is set to be rocky.
View from the Top: Revealing the ‘us’ in customer focus
In order to regain the trust of our paying public we need to focus on their needs, not ours.
Expertise-in-Action: Q&A with Richard Smith
In recent years the insurance industry has made a concerted effort to improve its record on professionalism.
Expertise in Action: Professionalism: Testing, testing
Testing, testing
Expertise in Action: Professionalism: Pros & Cons
Qualifications aren’t the be-all and end-all when it comes to professionalism – training, working together and sharing knowledge across the industry are equally important.
Interview: Chris Hanks: End of an era
Set to retire later this year, Allianz Commercial general manager and former CII president Chris Hanks reflects on 45 years in the business.
Aggregators: We don't need the aggravation
As aggregators come under fire for a lack of standards and insurance qualifications, some are still cool on improving professionalism.