BIA Countdown: Achievement winner reflects: Q&A with CII chief executive Sandy Scott

Sandy Scott of the CII picks up BIA 2011 prize

Since their inception, the British Insurance Awards have become the unrivalled badge of excellence for the insurance sector, raising standards across the industry through their showcasing of best‑of‑breed performance and innovation.

This year, with 25 categories recognising the cream of British insurance, we are proud to continue the legacy of the BIAs as the event reaches its 20th anniversary. To celebrate this momentous

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Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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