Why AI won’t fully replace the human touch in insurance
By anticipating customer needs, investing in personalised experiences, and only then utilising the latest in AI technology, Jonathan Roomer, co-founder and head of customer success at YuLife, argues insurers can redefine customer success and generate meaningful, lasting outcomes from every interaction.
We need to service customers through both reactive troubleshooting, and proactive strategies that empower customers to thrive.
Does artificial intelligence have a role to
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