Reshaping insurance’s IT roadmap for digitally savvy customers
Analysis: Fiona Nicolson examines what it takes to create a transformation roadmap for the insurance industry that will deliver digital-first, real-time, personalised customer experiences for policyholders.
Past, painfully expensive IT transformation projects have revealed updating the insurance industry can be a laborious process.
The task continues into 2024 with insurers currently faced with the
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