Spotlight: Technology: Managing claims surges in the digital age

Digital wave

Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. The past year has seen Australian bush fires, the collapse of Thomas Cook, storms Ciara and Dennis and now the Covid-19 outbreak

Storms Ciara and Dennis caused an estimated £363m worth of damage in the UK, with insurance contact centres inundated with a spike in  claims instructions as a result.

As a consequence the insurance

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Q&A: Simon Axon, Teradata

Simon Axon, global financial services industry director at Teradata, explains how general insurance providers are lagging behind banks in making the most of their data and why Amazon’s style of operating should inspire boards to back investment in digital transformation.

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