Roundtable: Getting over the back office blockade
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Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need of more than a bypass operation, although a full transplant could be too costly. Post brought together figures from around the industry to discuss what insurers need to do to overcome their past to transform their future, at a roundtable in association with the Fincons Group
Are insurers actually being held back by their legacy systems?Turlough O’Brien: I’d say undoubtedly. We’ve got platforms that are older than I am. If we take examples from any other industry, that
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