C-Suite - Insurer: Foresight is a wonderful thing

Mike Holliday-Williams is DLG managing director of personal lines

It is vital that insurers look ahead to try and offer products to customers before they demand them.

Customer needs are evolving at an ever-increasing rate. Expectations are higher than ever and clients have come to await 24-hour service at the touch of a button. Companies such as Apple and Amazon

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