Reputation
Claims handling improvements stalled in Q3
Claims service is down on last quarter, but remains well above where it was this time last year, research conducted by Gracechurch has revealed.
Q&A: Mike Brockman, ThingCo
ThingCo founder and CEO Mike Brockman sits down with Insurance Post to talk about why the business has recently been in 'stealth mode,' how he hopes telematics can appeal to a wider audience, and potentially new markets he hopes to expand into.
More climate protestors arrested after climbing Walkie Talkie
Three Extinction Rebellion protestors climbed the Walkie Talkie building yesterday (30 October) as part of the Insure Our Survival week of action.
Six Extinction Rebellion protestors arrested for defacing WTW building
Six Extinction Rebellion protestors were arrested yesterday (29 October) after defacing the WTW building at 51 Lime Street.
Extinction Rebellion leaks insurance CEO contact details
Extinction Rebellion has shared the contact details of insurance CEOs and senior-level executives with protestors as part of its Insure Our Survival week of action.
Climate activists launch week of action at Walkie Talkie building
Extinction Rebellion has targeted the Walkie Talkie building today (28 October) to kick off its Insure Our Survival week of action.
Personalise insurance or fall foul of disruptors
The potential of personalisation and embedded insurance continue to excite the insurance market. David Worsfold explores what progress is being made and whether the innovation is being driven by mainstream players, disruptors or a combination of the two.
Could climate change drive an insurance availability crisis?
Climate change risk cannot be underestimated, neither can the insurance industry’s need to address the challenges it brings. CRIF’s Sara Costantini explains how the strong correlation between the use of ESG key indicators and improved loss ratios…
Top 100 UK Insurers 2024: Axa
Axa grabs the eight spot on Insurance Post’s Top 100 UK Insurers 2024 list.
Extinction Rebellion issues fossil fuel ultimatum to 52 insurance firms
Extinction Rebellion has given insurers 14 days to announce they will no longer be insuring new fossil fuel projects.
Path forward after the FCA’s fair value review
After the Financial Conduct Authority’s damning thematic review into insurance products oversight and governance, DA Strategy associate director Pamela Grover-Morgan and consultant Szymon Binienda look at why firms are still falling short of expectations.
CII’s Connell tackles fair pricing for premium finance
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says there are many ways of justifying whether a price is reasonable or not.
Diary of an Insurer: Axa Partners’ Beth Buckland
Beth Buckland, operations director of Axa Partners, manages to squeeze in some Pilates to a packed working week, which includes a sensitive case review meeting, encouraging colleagues to think more creatively, and handling a media query about a declined…
Sir Trevor Phillips warns insurers face a ‘reckoning’
Sir Trevor Phillips, former head of the Commission for Racial Equality, has revealed that “more than any other industry,” the insurance sector needs to tackle the disparate way it treats customers.
How to axe insurance’s Old Boys’ Club
Analysis: Damisola Sulaiman examines the insurance industry’s efforts to dismantle its Old Boys’ Club culture, highlighting initiatives to promote diversity in recruitment, while exploring the challenges that remain in creating a truly inclusive…
ISC Group’s Powell on the next steps towards inclusion in insurance
Carmen Powell, managing director of ISC Group, reflects on how her organisation has created safe spaces, fostered leadership, and promoted cross-organisational collaboration plus shares plans to create a a more equitable future in insurance.
Spotlight: Why insurance can’t afford to ignore RegTech
With growing regulatory demands, Zoë Parsons, marketing manager of REG Technologies, points out that RegTech is increasingly a necessity rather than a luxury for insurers.
Claims service continues to improve
The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
Lloyd’s proposes changes to misconduct framework
Lloyd’s has proposed a raft of changes to its misconduct framework, including making it clearer which behaviours are considered unacceptable and protections for whistleblowers.
CFC CEO makes pitch for ditching exclusions
Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed.