FOS car valuation complaints have spiked since 2018
Complaints to the Financial Ombudsman Service regarding the valuation of cars during the claims process rose by 45% from 2018 to 2020, according to a Freedom of Information request made by Insurance Post.
In December, the Financial Conduct Authority issued a statement warning insurers not to undervalue written-off cars when settling motor insurance claims.
The warning came after the FCA saw evidence
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