FCA tightens complaint handling procedures
Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority on changes to the rules on complaint handling and post-sale telephone calls.
The proposals follow a FCA thematic review on complaint handing and are now open to consultation.
Christopher Woolard, director of policy, risk and research, said: "Consumers want a simple way to
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