Claims leakage approach sees a seven-to-one ROI
Martin Ashfield, head of commercial property claims at Axa Insurance, attributed the end of its historical "master-servant" relationship with suppliers to its investment in a consistent rules-based approach to claims leakage. Citing a seven-to-one return on investment, he also praised the genuine "partner" relationship now enjoyed between the two entities.
Talking delegates through a case study of Axa's use of claims technology to avoid operational leakage, Mr Ashfield welcomed its new systems, stating these had saved the firm vital time and costs — and
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