Claims Club news: Ombudsman relying on third parties as caseload increases
The Financial Ombudsman Service is making increasing use of outsourcing as it battles to keep up with the volume of cases it has to deal with, especially in the payment protection sector.
Caroline Mitchell, lead ombudsman — insurance and investments, revealed that among the FOS' priorities for the next year will be a move towards e-enablement but that, for now, the use of third parties
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