FSA sets deadline for firms falling behind with 'treating customers fairly'
The Financial Services Authority (FSA) has today given firms that have failed to make satisfactory progress in integrating the 'Treating Customers Fairly' (TCF) principle into their business until March 2007 to demonstrate that they are taking the initiative seriously. The regulator has also urged those firms that are already implementing TCF to maintain the momentum of their TCF work so that it delivers real benefits to consumers.
The FSA¡¦s latest progress report, 'Treating Customers Fairly ¡V towards fair outcomes for consumers', sets out two key findings. The first is the mixed picture; with the majority of firms making good
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