FSA slaps £250k fine on Carphone Warehouse for TCF violation
The Financial Services Authority has fined The Carphone Warehouse £245,000 for not treating its customers fairly following telephone sales of general insurance and for failing to inform the regulator in a timely manner of significant systems failures within its telesales distribution channel.
An FSA investigation found that between 14 January and 24 October 2005 The Carphone Warehouse failed to send 118,000 customers, who had bought mobile phone insurance through its telesales channel, a
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