FSA rejects external ombudsman appeals procedure
The Financial Services Authority and the Financial Ombudsman Service have rejected the idea of an external appeals procedure. The announcement was made with the published updated procedures for handling complaints to the ombudsman service today.
Under the new procedures the FSA and the ombudsman service will have nominated individuals within both organisations who will act as contact points for 'wider implications' cases and be responsibleOnly users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
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