Providers and distributors need to work together to treat customers fairly says FSA
Providers and distributors of financial products have differing but interlocking responsibilities for treating customers fairly (TCF) and need to work together to help avoid potential future detriment for consumers, according to a discussion paper issued today by the Financial Services Authority (FSA).
In the paper, the FSA encourages providers to design their products with greater care, to provide higher quality information, to monitor distribution channels more effectively at a high level, and to
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